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Order Status

  • Click the My Account link at the top right panel of our site to check your orders status.
  • Whether you placed an order you can track your order online. All orders are shipped with tracking numbers. Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page or by clicking here. Click "View Order" link for the order you would like to track, then click "Track your order" link in the order page.
  • Go to "My Account". Make sure you order has shipped and your order status is "Complete". Click "View Order" link for the order you would like to track, then click "Track your order" link in the order page. If your order hasn't arrived and you haven't received notices for attempted deliveries, please contact our Customer Service with your order number.
  • Go to "My Account". Click "View Order" link for your order. Be sure that all of the items in your order have shipped already. Please contact our Customer Service with your order number.
  • If the shipping status of your order is "Delivered" but you are unable to locate your delivered package we recommend to try the following steps:
    1. Confirm that the correct shipping address was entered at checkout.
    2. Search your property thoroughly.
    3. Please, do, ask your family and neighbors. Many of lost packages were simply laid aside by a family member and then forgotten. And sometimes your postal carrier leaves it with a neighbor because she/he doesn't want to leave it out in the weather.
    4. Call your post office and initiate a trace on the package. Sometimes the package is simply there, awaiting pickup. If you still haven’t found it, please contact our Customer Service with your order number.